But – we do it because we love it, right?
If you’re finding you have little opportunity to do things for yourself and wish you had more time to spend with the family, we’ve got a few solutions up our sleeve to help you streamline your workload.
Here are three ways you can organize and automate your company and get back to doing what you love most.
1. Use An Online Booking System
An online booking system is a system that exists to let potential clients check availability, book a service and pay online – and it’s also a great way to streamline your workload.
There are many benefits for the end-user – but the benefits for your company shouldn’t be overlooked either. There are quite a few perks for having an online booking system up and running for your company and these are benefits that will make your life, and the life of your staff, a whole lot easier.
Convenience & Availability
Online booking systems are incredibly convenient for your potential clients. They can book in with you from any digital device, as long as they have access to the internet, and don’t have to bother your team when they can’t decide whether they want to commit or not.
Clients can also make an appointment whenever they like, 24/7, as a staff member doesn’t need to be there when they’re making an online booking. This makes your business available to your customers at all hours, without the hassle of hiring night staff!
Online Bookings Improve The Accuracy Of Your Calendar
There isn’t anything worse than having an inaccurate meetings calendar, especially when you take in a lot of appointments each week. By using an online booking system you can improve the accuracy of your calendar with little to no effort.
This will allow you and your staff to have a clear and organized schedule. They will only need to take a quick glance at the calendar for the day and know what meetings they have on.
This will also help you figure out which days seem to be the busiest for meetings, fill gaps in your calendar and organize your staff rotas accordingly.
Saves Working Hours
Having an online booking system will take a workload off of the backs of you and your staff.
You don’t need to spend hours talking over the phone to a customer who’s trying to make a booking and answering all their questions.
You won’t need to list out every service you provide to the customer or tell them when you’re next available because it’ll all be listed on your online booking system.
Having an online booking system won’t only save you time, but it will also save you money. You won’t have to pay for extra staff to cover the phones which means you can afford to hire employees to do other tasks which in turn will give you more time out of the office.
2. Automated Emails
Another great way of streamlining your workload is by automating your emails. One of the most important things when running a business is customer communication, but this can often take up a lot of your time and sometimes your patience too!
Sorting through emails and replying to questions can leave you feeling drained and tired, but you can save hundreds of hours by automating your emails.
Why Use Email Automation?
Email automation allows you to:
- Deliver content to the right people at the right time
- Get better engagement rates from customers
- Automatically nurture customers through your sales cycle
- Build better relationships with customers
- Increase your brand recognition
- Save time for other tasks
Organize Your Emails Based On Triggers
In order to use email automation to its full potential, you need to automate your emails with the right data. First, you’ll need to figure out which data you need to sort out what customers need which emails.
For example, you could automate your emails like this:
- Welcome emails that are sent after a customer signs up at your booth at an event
- Confirmation messages after registration or purchases
- Re-engagement emails if the customer has not been active on your site in awhile
- Abandoned cart emails that are sent out if the customer does not complete their purchase
3. Update Your FAQ Page
This is probably one of the easiest things to implement TODAY and is seriously overlooked by many companies.
FAQ stands for Frequently Asked Questions, and having an FAQ page on your website is an important feature to have.
It will provide your customers with the answers to any questions or queries that are commonly asked. This will help significantly cut the time you or your staff spend answering questions from customers.
Apart from saving time, FAQ pages can offer a lot of benefits for your company, including:
- Improve the customer journey and experience
- Help your customers to make decisions on whether they want to make a purchase
- Reduce the time your staff spend answering repetitive questions
- Improve your SEO and Google ranking
- Boost your sales
with us and we’ll help you figure out the best solution for you and your company.